Your Privacy, Our Promise

At Ekuseni, our unique approach means we want you to feel like you’re visiting a friend when you travel with us across Tanzania, Zanzibar, Kenya, and South Africa. Just as a friend guards your secrets, we are deeply committed to protecting your personal information.

This document, our Privacy Policy, is a straightforward explanation of how we handle the details you share with us. It’s built on trust, transparency, and the fundamental principle that your privacy is a priority.

1. The Information We Collect (Getting to Know You)

When you choose Ekuseni for your travel arrangements and logistics, you share information that allows us to craft the perfect, flexible experience for you. We only collect what is truly necessary to make your trip happen seamlessly.

  • Personal Connection Details: Your name, email address, phone number, and country of residence.

  • Travel Essentials: Passport details, date of birth, flight information, and your preferences regarding destinations and specific tours.

  • Booking Logistics: Payment details. Please note: For your security, all sensitive credit card information is processed directly through secure, trusted payment systems. We do not store or retain this sensitive financial data on our systems.

  • Tailored Experience Details: Any medical conditions, allergies, or special dietary needs you may have. Sharing this ensures your well-being and allows us to provide the high level of flexibility Ekuseni is known for.

  • Technical Information: When you use our website, we automatically collect basic technical details like your IP address, browser type, and how you navigate our pages. This helps us ensure our website is user-friendly and working well for everyone.

2. How We Use Your Information (Making Your Trip Perfect)

We use your information exclusively to provide the travel arrangements and logistics service you’ve entrusted us with and to continuously improve our unique offering.

  • The Main Arrangement: To process your booking, manage payments, and secure the necessary services (like hotels, flights, or park permits) in your chosen destinations.

  • Stay in the Loop: To communicate with you clearly and promptly about your travel plans, any changes, or simply to check in and see how we can assist.

  • Legal Compliance: To meet any legal or regulatory obligations that are part of operating our business in Tanzania, Zanzibar, Kenya, or South Africa.

  • Refining Ekuseni: To analyze how our services are used and find ways to make your experience even better, more flexible, and more like visiting a friend.

  • Sharing with Friends (Our Partners): We only share the minimum necessary information with our trusted, vetted partners: hotels, park authorities, ground transport providers, and your Ekuseni guide to effectively facilitate your tour.

We won’t bombard you, but we may occasionally send you relevant updates or travel ideas if you tell us you’d like to receive them.

3. Sharing Your Information (Only When Necessary)

Rest assured, Ekuseni does not sell or rent your personal information to anyone for marketing purposes. The only sharing that occurs is directly related to making your trip a success.

  • Our Service Partners: We share essential booking details with the hotels, park authorities, airlines, and other local third-party suppliers who are directly involved in delivering your tour experience.

  • Trusted Support: We use reliable external companies for services like website hosting or payment processing, and they only access the data needed to perform their functions securely.

  • The Law: If we are legally required to do so by government or regulatory authorities, we will comply.

4. Protecting Your Information (The Care We Take)

Protecting your data is a matter of trust. We use a combination of industry-standard security measures, including encryption, secure servers, and strict internal controls to prevent unauthorized access, loss, or misuse of your personal details.

5. Cookies and Our Website (Enhancing Your Visit)

Our website uses small files called cookies to function efficiently and enhance your browsing experience. They help us remember your preferences, understand which parts of our site are most useful, and generally make your online visit smoother.

You are always in control. You can adjust your browser settings to refuse cookies, though this might affect how smoothly our website performs for you.

6. Your Rights (Your Data, Your Control)

Because we believe in a relationship built on trust, you have full rights over the personal information you share with Ekuseni:

  • Access: You can ask us what personal data we hold about you.

  • Correction: If something is incorrect or incomplete, you can ask us to fix it.

  • Deletion: You can request that we delete your information, subject to any legal requirements we may have to keep certain records.

  • Opt-Out: You can choose to stop receiving our promotional emails or newsletters at any time.

To exercise any of these rights, please simply reach out to us using the contact details provided below.

7. A Note on Changes

Ekuseni may update this Privacy Policy as our services evolve or as new regulations come into effect. Any changes will always be posted here on our website. We encourage you to check back from time to time.

8. Contact Us

If you have any questions at all about this policy, or how Ekuseni handles your information, please don’t hesitate to reach out. We’re here, just like a friend would be.

Ekuseni Travel
WhatsApp/Phone: +255 716 819 853
Email: info@ekusenitravel.com